Providers do the best they can to keep spam out, but sometimes these programs accidently catch the wrong emails.
In order for Sterling Volunteers (@sterlingvolunteers.com and @e.sterlingvolunteers.com) to keep you up-to-date on all of our innovative products and services, we ask that you add us to your list of senders, contacts or address book. This process is commonly known as “whitelisting.”
If you recently signed up for updates from @sterlingvolunteers.com and @e.sterlingvolunteers.com but have yet to receive an email, it may be stuck in your spam folder.
First, open your spam folder. If you find an email from @sterlingvolunteers.com and @e.sterlingvolunteers.com open it and select the option “Not spam.” This should help to move the @sterlingvolunteers.com and @e.sterlingvolunteers.com email into your regular inbox and ensure all future communications from us arrive uninterrupted.
Next, click below on the email providers/software you use for instructions on how to ensure delivery of all requested communications from @sterlingvolunteers.com and @e.sterlingvolunteers.com.
Thank you! But what if my email client/spam filter not listed?
Try adding us to your Address Book or Contacts list. If @sterlingvolunteers.com and @e.sterlingvolunteers.com messages continue to be sent to your spam folder contact your internet service provider or spam filter application support and request instructions on how to whitelist.
Note: When you add an IP address to your email whitelist, mails sent from this IP address will generally not be marked spam. If you have the ability to add an IP address to your email whitelist, please include the following IP addresses:
136.147.176.108
13.111.14.6
To ensure @sterlingvolunteers.com and @e.sterlingvolunteers.com emails are delivered to your inbox, please add us to your Contacts list. If you still haven’t seen any emails from us, please check your Gmail Spam Folder:
If you are using the Gmail Mobile App on your mobile device, or Gmail Tabs such as “Promotions,” please open the program. If you do not find an email from @sterlingvolunteers.com and @e.sterlingvolunteers.com, please check the Spam folder:
This will ensure that all future communications from us will arrive in your inbox safely.
NOTE: “My Preferred Folder” does not exist by default in Gmail. It is listed here as an example only if a custom folder has been created by the user.
If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.
This will ensure that all future communications from us will arrive in your inbox safely.
If you have not received an email from @sterlingvolunteers.com and @e.sterlingvolunteers.com check your Spam folder. If you see an email from @sterlingvolunteers.com and @e.sterlingvolunteers.com:
To further ensure delivery of all @sterlingvolunteers.com and @e.sterlingvolunteers.com communications create a filter to automatically send emails from @sterlingvolunteers.com and @e.sterlingvolunteers.com to your inbox.
iPhone Mail identifies most junk mail sent to your @icloud.com address, but it can mistakenly move emails to your Junk folder.
Check the Junk folder for email messages that were mistakenly marked as junk. To mark that an email message isn’t junk and to move it to your inbox:
The message is moved to your Inbox and subsequent email messages from will no longer be marked as junk. By default, messages in the Junk folder are deleted after 30 days, so be sure to check it often to whitelist relevant emails.
To add @sterlingvolunteers.com and @e.sterlingvolunteers.com to the list of Focused Inbox on the Outlook app please open the mobile Outlook app on your Android, Microsoft or iPhone:
Open the email from @sterlingvolunteers.com and @e.sterlingvolunteers.com
Now all future messages from will appear in your Focused Inbox. You can also remove unwanted emails from your Focused Inbox by repeating this process in the Focused tab.
To add Sterling Volunteers to the list of “Safe senders” on Outlook:
To add @sterlingvolunteers.com and @e.sterlingvolunteers.com to address book:
To ensure @sterlingvolunteers.com and @e.sterlingvolunteers.com communications are delivered to a preferred folder in Inbox, add us to the preferred folder, or a folder of your choice.
NOTE: “My Preferred Folder” is a demonstration. You must create your own My Preferred Folder by clicking + Create New yourself.
Please check your Inbox Spam Folder or your Promotions bundle:.
Previously “Hotmail,” “Live,” “Windows Live” and “MSN”
In the new Outlook.com click the Wait it’s safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
Manually Add to Safe List
Emails added to your Safe senders will not be delivered by mistake to your Junk folder.
To ensure @sterlingvolunteers.com and @e.sterlingvolunteers.com communications are delivered to your AOL Inbox please follow these two steps:
If you find a @sterlingvolunteers.com and @e.sterlingvolunteers.com email in the spam folder:
Add to your Address Book:
Emails from us will now be delivered safely to your Inbox.
Please log into your Xfinity account and select your Comcast webmail:
Next, you can add @sterlingvolunteers.com and @e.sterlingvolunteers.com to your address book:
To ensure the delivery of all @sterlingvolunteers.com and @e.sterlingvolunteers.com communications to your Earthlink inbox, please follow these steps:
If you have SpamBlocker turned on some messages will be automatically sent to your Suspect Email folder, even if the sender is in your address book.
Suspect Email Folder:
Address Book Inclusion:
AT&T no longer maintains their own inbox. Instead, you can find your AT&T emails at Att.Yahoo.com.
Please follow the Yahoo instructions for whitelisting an ATT.net email address.
Click here, or scroll down to Yahoo Instructions.
To ensure the delivery of all @sterlingvolunteers.com and @e.sterlingvolunteers.com communications to your Mozilla Thunderbird inbox, please follow these steps:
Next, please add to your Address Book:
All future communications from us should arrive to your Thunderbird email safely.
@sterlingvolunteers.com and @e.sterlingvolunteers.com communications may not arrive if accidentally added to the blocked list of the email server.
To remove from the Blocked List:
For Norton 360:
For Norton Internet Security:
To add to the Allowed List:
For Norton 360:
For Norton Internet Security:
While McAfee has removed spam protection in the latest Anti-Virus software, you may still have a version that offers spam filtering.
If an email from @sterlingvolunteers.com and @e.sterlingvolunteers.com was incorrectly sent to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring again with the following steps:
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may ensure future communications from @sterlingvolunteers.com and @e.sterlingvolunteers.com Sterling Volunteers arrive safely to your inbox.
Add @sterlingvolunteers.com and @e.sterlingvolunteers.com to the list of Approved Senders:
Decrease the Spam Email Filter Strength:
Cloudmark filters email based on content footprints. To ensure that @sterlingvolunteers.com and @e.sterlingvolunteers.com emails have not been marked as spam:
Sanebox is a filtering system trained by you. To ensure that @sterlingvolunteers.com and @e.sterlingvolunteers.com communications arrive safely please follow these steps:
Now, future @sterlingvolunteers.com and @e.sterlingvolunteers.com emails will arrive safely in your inbox.
Spam Assassin is commonly administered by your server administrator. To ensure that future @sterlingvolunteers.com and @e.sterlingvolunteers.com communication arrive safely please contact your admin and request that they:
Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist @sterlingvolunteers.com and @e.sterlingvolunteers.com and ensure future communications from us arrive safely.
Whitelist Quarantined Senders:
Barracuda will not block or quarantine the sender whose email address appears on the whitelist so @sterlingvolunteers.com and @e.sterlingvolunteers.com emails will arrive safely in the future.
Whitelist Senders and Domains:
Highlight the email from @sterlingvolunteers.com and @e.sterlingvolunteers.com to Whitelist. Click More in the SPAMfighter Toolbar and select Whitelist. Here you can choose if you want to Whitelist the @sterlingvolunteers.com and @e.sterlingvolunteers.com email address or the whole Domain. To be sure that all emails from contacts in your Outlook get through to you, you may wish to import and Whitelist them.
To do this, follow these steps:
If a pop-up box appears offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 email addresses. You may either purchase SPAMfighter Pro or delete some of the addresses in your Black/White list. If you want to delete addresses, please go to: